Shipping policy

Shipping Policy

1. Order Confirmation

Once your order is received, we will send you an order confirmation email.

We begin preparing your order immediately after it is verified. Due to our fast processing timeline, it may be difficult for us to change or cancel your order after confirmation. However, we will do our best to support your request.

If you need to make changes to your order or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

2. Order Processing

Our goal is to ship orders as quickly as possible.

Order processing generally takes:

1–3 business days

after the order is received and payment has been verified.

Orders placed after 12:00 PM Eastern Standard Time are likely to be processed on the following business day, assuming all ordered items are in stock.

3. Shipping Time

We are proud to offer international shipping services.

However, some locations may not be available for delivery. If we are unable to ship to your location, we will contact you directly.

Estimated shipping times:

  • Asia: 4–7 Business Days
  • Europe & Canada: 5–15 Business Days
  • USA, Central & South America: 2–12 Business Days
  • Australia & New Zealand: 7–11 Business Days
  • Other Regions: 12–20 Business Days

Please note:

  • Shipping times do not include order processing time.
  • Maximum delivery time: 60 business days.

Delivery times are estimates only and may be affected by customs clearance, holidays, weather conditions, carrier delays, or other circumstances beyond our control.

We cannot guarantee exact delivery times, as final delivery is handled by shipping carriers.

Buyer Protection – Shop With Confidence

If your package has not been delivered within 60 business days from the shipment date, we will consider the parcel potentially lost in transit.

In this situation, Yoomni will provide assistance by offering:

  • A replacement shipment, or
  • A refund solution after reviewing the order status

4. Delivery Information

1) Order Address Confirmation

You will receive an order confirmation email immediately after payment.

Please carefully verify your shipping address.

Yoomni is not responsible for delivery issues, delays, or losses caused by incorrect or incomplete addresses provided by customers. Any related costs will be the customer's responsibility.

2) Tracking Information Update

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number.

Tracking information usually updates within:

2–5 business days

after shipment.

If no tracking information appears after 5 business days, please contact us for assistance.

3) Damaged Items Solution

If your goods arrive damaged or unusable during transit, you may request:

  • Free reshipment, or
  • Refund assistance

Please contact us within:

48 hours after receiving your package

and provide relevant photos or videos.

Late claims may not be accepted.

4) Delivered But Missing Parcel

Once the logistics system confirms successful delivery, any parcel loss, theft, or missing package caused by third-party handling, local pickup, or other circumstances after delivery confirmation is beyond our responsibility.

Please contact the shipping carrier directly for further assistance or compensation.

5) After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within:

2 months after shipment

Our customer service team will respond and assist you within 48 hours.

Requests submitted after this period may not be eligible for review.

6) Pre-Shipment Quality Guarantee

Before shipment, all products undergo strict quality inspection and careful packaging to ensure they arrive in excellent condition.

5. Customs, Tax or Duty

Normally, customers will not be charged additional fees through standard shipping methods.

Most regions, including:

  • United States
  • Europe
  • Australia
  • Taiwan
  • Hong Kong
  • South Korea
  • Japan
  • Singapore

typically do not require additional import duties.

However, due to different customs regulations and stricter inspections, some orders may occasionally be subject to import duties, taxes, or tariffs.

Currently, import taxes may occasionally apply in certain regions, including:

  • Malaysia
  • Thailand
  • India

If you are charged any customs fees, please keep the official payment receipt and contact our customer service team.

After verification, Yoomni may assist by covering 50% of the eligible customs fee.

Contact Us

If you have any questions regarding shipping, please contact us:

Website:
https://www.yoomni.com

Email:
info@yoomni.com

Store Address:
2302 New York Ave, Huntington Station, New York 11746, United States

Thank you for choosing Yoomni.
We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.